Cancellations

All appointments receive a reminder several days before the appointment date. If you need to cancel or reschedule your appointment, we require a minimum of 48 business hours notice so that cancelled appointments can be offered to those on the waiting list.

Re-scheduling an appointment well in advance is not considered a cancellation.

If cancellation occurs less than 48 business hours before the appointment and in the case of non-attendance, full fees will charged.

I do understand that genuine emergencies arise and so, if I judge the situation as unavoidable and as an emergency, I have the discretion of waiving the cancellation fee.